Don't lose your Zing card ...

Unfortunately I recently lost my Zing card. So like any other customers, I had to call up the bank and Touch N' Go to stop reload and to block the card from being used. That being said, naturally the next question would be when would I expect to get my replacement card and do I need to pay again for it? To my utter shock, it will take 1 week to get my replacement card eventhough I can go the bank to collect ... It also will cost me RM10.

Thankfully because of my work, I know people who are in the department that manages cards which will be sent to customers. With just a call, I got my replacement card about 5-6 hours later =D Great news right? Yes in the sense that I do not need to queue up for single journey trip tokens anymore BUT to activate the card, I need to use it a tolled road ... To add insult to injury, I will be charged RM2 for reload =X Fine, I'm stuck between a rock and a hard place so I just had to bite the bullet and take the penalty.  So the nearest tolled road costs me RM1.

To get a refund on my balance of my lost card, I had to email TnG myself but that's fine still. I got a reply the next day but low and behold, an email kindly informs that they will refund the balance to my credit card but I will be charged RM5. Great, double whammy from both the bank and TnG.

So in total, the replacement card cost me RM18 of fines and other charges to get back to my normal routine. RM18 is more than 11 work journeys on the LRT. In summary, make sure you don't lose your Zing card ...

I like this new design though